Code of Practice

Donor Charter:

As a charity seeking donations from the public we, Breast Cancer Ireland (BCI), aim to comply with the Statement of Guiding Principles

Our pledge is to treat all our donors with respect, honesty and openness.

We commit to being accountable and transparent so that donors and prospective donors can have full confidence in BCI.

We promise we will effectively apply your gifts to us for their intended purposes.

We commit that you, our donors and prospective donors will:

  • Be informed of the organisations mission, and of the way the organisation intends to use donated resources.
  • Be informed of the identity of those serving on the organisations governing board, and that the board will exercise prudent judgement in its stewardship responsibilities.
  • Have access to the organisations most recent financial statements.
  • Be assured your gifts will be used for the purposes for which they were given.
  • Receive appropriate acknowledgement and recognition.
  • Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
  • Expect that all relationships with individuals representing the charity will be dealt with professionally.
  • Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.
  • Have easily available the agreed procedures for making and responding to complaints.
  • Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties.
  • Receive prompt, truthful and forthright answers to questions you might have of the organisation

 Public Compliance Statement

o    Breast Cancer Ireland (BCI) is committed to complying with the Statement for Guiding Principles for Fundraising and has formally discussed and adopted the Statement at a meeting of Council.

o    BCI confirms its commitment to the principles set out in the Statement of Guiding Principles for Fundraising by a statement to that effect in its annual report.

o    BCI has a Donor Charter that is consistent with the Statement of Guiding Principles for Fundraising.

o    BCI regularly monitors compliance with the Statement of Guiding Principles for Fundraising and compliance reports are received regularly

o    BCI considers the Statement of Guiding Principles for Fundraising when planning all fundraising activity.

o    BCI has a policy re working with third party fundraisers (if applicable).

o    BCI provides honest, open and transparent disclosure when fundraising from the public.

o    BCI has appointed a senior member of staff to be responsible for compliance with the Statement of Guiding Principles for Fundraising.

o    BCI ensures that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising and its implementation.

o    BCI has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising. Feedback is recorded for review by relevant staff including the Director & CEO. Feedback is responded to promptly and appropriately.

o    BCI prepares financial reports consistent with the requirements of the Charities Act 2009.

o    BCI ensures that all donations are tracked and recorded and complies with data protection requirements.

Commitment to Standards in Fundraising Practice

Breast Cancer Ireland (BCI) is fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising.

The Statement exists to:

o    Improve fundraising practice

o    Promote high levels of accountability and transparency by organisations fundraising from the public

o    Provide clarity and assurances to donors and prospective donors about the organisations they support.

o    We, at BCI, have considered the Statement and believe we meet the standards it sets out. 

o    BCI’s report on our fundraising activities is available in our most recent Financial Statements 

o    We welcome your feedback on our performance via any of the contact points provided (see below)

o    See our Feedback and Complaints Procedure

 

Ms Aisling Hurley

Breast Cancer Ireland, 123 St Stephens Green, Dublin 2

Telephone: 014022747 or email info@breastcancerireland.com

Disclosure Statement

Breast Cancer Ireland (BCI) is open about whether those seeking donations on our behalf are volunteers, employees of the organisation or are third party agents.
Anyone fundraising done on behalf of BCI will ensure that prospective donors are aware of their status, i.e. volunteers, employees or third party agents.

Handling Feedback & Complaints

Breast Cancer Ireland (BCI) is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard.

We listen and respond to the views of the general public and our supporters so that we can continue to improve.

BCI welcomes both positive and negative feedback. Therefore we aim to ensure that:

  • It is as easy as possible to make a complaint;
  • We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response
  • We treat it seriously whether it is made by telephone, letter, fax, email or in person;
  • We deal with it quickly and politely;
  • We respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
  • We learn from complaints, use them to improve, and monitor them at our Board.

Statement of Guiding Principles

Statement of Guiding Principles for Fundraising (PDF 182KB)